Refund policy
At Hikarr, we strive to ensure every customer receives their order in excellent condition. Please review our refund and return policy carefully before making a purchase.
Damaged or Defective Products
We offer refunds or replacements only if the product arrives damaged, defective, or broken upon delivery.
To qualify, you must:
- Contact us within 7 days of receiving your order.
- Provide clear photos or videos showing the damage.
- Include your order number in your request.
Once we review and approve your claim, we will offer either:
- A replacement product, or
- A full refund to your original payment method.
Returns for Other Reasons
We do not accept returns, exchanges, or refunds for:
- Change of mind.
- Ordering the wrong item.
- No longer wanting the product.
- Incorrect expectations after purchase.
- Normal wear and tear.
- Delays caused by customs, couriers, weather, or other circumstances outside our control.
Lost Packages
If your package is confirmed lost in transit by the shipping carrier, please contact us and we will work with you to resolve the issue.
Refund Processing
Approved refunds are typically processed within 5–10 business days, depending on your payment provider and bank.
Contact Us
For refund requests or assistance, please contact:
Email: support@hikarr.com
Please include your order number and any relevant photos or videos when contacting us.